![]() Agents can ask questions conversationally, and Copilot answers the questions based on the internal and external knowledge base sources and trusted domains. Make Copilot available to agents: Displays the Ask a question tab on the Copilot help pane (preview) when agents sign in.Select Manage in Copilot help pane (preview).Operations > Insights > Copilot help pane (preview).Agent Experience > Productivity > Copilot help pane (preview).In Customer Service admin center, use one of the following navigation options:.Perform the following steps to enable the Copilot features: To opt in, go to either the Copilot help pane (preview) or Summaries (preview) pages in Customer Service admin center, and then select Opt in to continue with the setup.Įnable Copilot to respond to questions, compose an email, or create a chat response Your knowledge article parameters are as follows:īefore you enable a Copilot feature, review the terms and conditions and provide your consent to use Copilot.Knowledge management is configured in your environment. ![]()
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